Refund Policy

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Legal Information

If your order does not work or is not as described, we replace it or refund it in full.

Open a ticket in your customer area within 7 days of delivery.
Include your order ID and a short description of the problem.
We check the order and reply with a replacement or a full refund to your original payment method.

Orders that were delivered and work as described are not refundable, because they are digital and delivered immediately (see section 6 of our Terms of Service). Please contact us before opening a chargeback; tickets are the fastest way to a solution. Your statutory rights as a consumer remain unaffected.

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